Me and my family were on our way to this KOA when a coolant hose burst in our truck and we were unable to make the remainder of the trip. I understand that there is a 48 hour cancellation policy, but at a minimum we should be able to get credit or offer to rebook our stay. For things out of the consumers control, there should be exceptions, especially since I didn't ask for a refund. We were simply looking for a way to recoup our money while trying to make sure the campground received the revenue for our booking.

We will be sure to stay at other campgrounds in the area in the future that offer more flexibility for unforeseen circumstances.