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Christine Wilson

9 months ago
1/5

Campsite: Charlotte-Fort Mill KOA

Upon entering the office my daughter and I felt racially profiled. The women asked how can I help you I asked about a cabin rental she said unfortunately I don’t have any available I in return says according to the website you do she then says well I have one shrugs her shoulders and says and it’s 900$ the week. I said okay thank you. We went to the car feeling violated in ways. I then went on the website and booked a 13 day stay with a full bathroom we continued back in to give the reservation stood online 2 folks ahead of us now we are listening to her give assistance to these folks respectfully telling them about the rules and the bathroom laundry facilities ect. We continue and she says hi I said I have a reservation she said ohh in shock she continues to assist us she said 13 days isn’t allowed I said well it’s booked not my fault web service is wrong. She hands out key and says enjoy your stay. Well 6 days into the stay we have no water no NOTICE nothing informing us. She even booked a man into the cabin next to us not telling him of the water situation he came over to ask us and boy was he furious. It’s now 3 days no hot water no notice of any form . Other than that the cabin is clean and it’s very cold regardless of the heater being on high. I wouldn’t recommend people of color to come here. I do feel this is going to be a civil matter if I’m not reimbursed the difference in my cabin I paid for service I’m not receiving. Think Twice about this place. Hotel next exit over. FYI I’m caucasian. And my daughter is biracial ;)

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