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Brian Kennedy

2 years ago
1/5

Campsite: Clover Pass Resort

We booked a fishing trip with Svenson Sport Fishing while on a cruise, had a blast and caught lots of fish, highly recommend.

As for the shipping of the fish, absolutely horrible. As a FedEx employee i asked if i could use my account to pay for shipping since i get a nice discount. Told lady i spoke with on phone that i could scedule pick up, all they had to do on computer was click on bill recipient and put in my account number. She said they can"t do that, it would confuse the young kids working there........REALLY. Paid $500 to ship 55lbs of fish priority overnight. Shipped out Monday so i get to work Tuesday morning and track package and it"s still in Alaska. Apparently the plane which was a Alaskan Airlines plane had mechanical issues and missed getting to Anchorage before the FedEx plane left. Being a employee, i know FedEx has a money back policy. I call Clover Pass to explain the situation and she said you did get your fish and i told her i paid to get it Tuesday not Wednesday. She said she would give my information to a manager and i would here back from them. Well, four different times i spoke to someone who was gonna have a manager call me and i never got a call, email or anything. Only the shipper can put in a claim to FedEx to get reimbursed for shipping charges. Obviously they make money on shipping charges but weren't willing to put the customer first. Thanks for nothing !!!

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