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Andy B

1 year ago
1/5

Campsite: Endless Summer RV Park

We really enjoyed our first 3 years of living at this park while it was a family owned business. However, when the park was purchased by Treehouse Communities three years ago it became much less enjoyable. There used to be many full timers and group of seasonal guests that came back every year. There was a sense of community during the season when everyone was here. There were events and get togethers at the clubhouse along with many other on site activities throughout the season. Now most of them are not returning. Since Treehouse took over they have doubled the rates and did "improvements" that they claim justify the increased rates. They installed pavers around the pool deck which are already sinking in several places, some enough that it could cause serious injury by tripping on one. Instead of repairing them, their solution is to put little orange cones over them. They installed pavers on most of the RV lots without designing the proper drainage which has caused major flooding problems with even a moderate rain. They did partially replace the electrical grid in the park, but there are still 1/3rd of the RV lots on the old system which is always having voltage issues and outages. The clubhouse, bathrooms, and showers have been untouched. They are outdated, unmaintained, and not clean. There are a few residents that hoard garbage and full dog poop bags on their site for up to a week. This can make your stay feel like you just paid a premium to camp at the landfill. We once had a full dog poop bag from a neighbor float and settle on our pad during one of the moderate rains that flooded our lots because of the poor drainage. The last few times I used the pool, it had a thick layer of scum around it and the water had an odd tint and odor to it. The bathrooms and showers smelled disgusting and looked like they were not being cleaned. Somehow this park has a good review rating, while it's parent companies have ratings of 2.1 and 1.0. That could partly be because of employees leaving 5 star reviews for the park they work at. Like when park manager Dalton and his administrative assistant Meghan left 5 star ratings for the park they worked at, not only helping boost that parks rating, but it also helped them both get promoted soon afterwards. I sent an email to Treehouse to bring this to their attention. The response I received from the Senior Regional East Coast Manager, Rick, said that Treehouse does use the online reviews as one factor in promoting employees, and that he was aware of the reviews. When you have selfish, dishonest managers like this, it is no surprise why things have gone downhill at this park the last few years.

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