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We had reservations for 09/01. My mother entered hospice on 08/31 and passed on 09/06. Facility responded a week later to state we did not provide 14 days notice. That was obviously impossible.
They then took another nine days to respond. They offered a credit for the remaining season however our remaining season was already booked.
The facility has not responded since after repeated attempts.
I fully appreciate you cannot rebook our site on such notice, but how many camper's mother's pass away the same week they are to stay. I have a death certificate to prove this!
An exception to the policy should be considered. We were just asking to rebook for 2024.