My kids really enjoy this campground. There is a lot going on to keep them entertained and the water area is fantastic. Highly recommend the upper sites unless you want to spend a fortune on a golf cart.
There were a few things we were unhappy about:
On Tuesday, 8/1, they seemed very understaffed. Two of the girl life guards just sat openly on their phones rather than watching the pool like they are supposed to. It seemed like these young girls were just doing what they wanted and that there was no adult in charge making sure that they were doing their job. The other girl would at least try to hide her phone behind her floating device, but the other girl was ignorant enough to just openly sit on her phone the entire time she was watching the slide area.
The water was freezing! Seems unreasonable for end of July/beginning of August.
Unfriendly staff. Most people we had interaction with were not very friendly. Hardly anyone was smiling and seemed happy and willing to be there working - all young kids. The man that checked to see if we were about to check out (prior to check-out), was very unfriendly as well. He was sure to tell me that we had 6 minutes left. Keep in mind that although we were trying to enjoy every minute of our time, we were almost ready to pull out. If we were there 15 or 20 minutes past check out, I could see being addressed that way, but prior to check-out is inappropriate when it isn't in a professional/friendly manner.
On the other hand, the men running the carousel and train were super friendly. The one young boy that was working the slides at the bottom of the hill on Monday (7/31) at the end of the day (he was also at the top of the slides on Wednesday 8/2), was also very nice and personable.
The traffic is horrible!!! Between vehicles and golf carts, it is scary to let you kids ride bikes.
Too long to check-in.
Although it isn't obvious based on this post, I am not one to complain. However, the service here just rubbed me the wrong way. When I pay these prices for a campground, I expect good interactions between the workers and guests - similar to a hotel.