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Bob was communicative prior to his visit so he was semi-familiar with what had to be done. He was on time, professional and friendly. He took off the knob, identified the problem and fixed it.
The knob he fixed was an 100 years old, split spindle mortised lock. He didn’t try to upsell me into a new lock, which meant losing the beautiful, original faceted glass knob.
I highly recommend AtLasta Lock and Safe especially if you have antique or vintage lock sets.