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Very polite and courteous employees that actually are out to help you as a customer, and you can feel it; not once have I had someone try to upsell me something I don’t need. That is worth a lot to me who is usually busy on a job when I go there to make a key copy of a key.
Also, this cool little store, appears to be a ma and pops small business so I would always rather go there for my locksmith needs than use a big box store like Fred Meyers do-it-yourself key copier. It never says hello, and feels so mechanical and cold as opposed to the polite and friendly employees/owners over at Atlasta Lock & Safe Company.