I came here a few years ago and LOVED the experience. We didn't stay the night there, just did the float trip. Just last weekend I came again and unfortunately it wasn't as good of an experience. I had called a couple months ago to reserve our spot and it was very casual. They just said to arrive by 10am, so I asked if I should pay and they said it didn't matter. So I thought, okay, we're good, they have my name down, everything should go smooth...that was definitely not the case. It was completely chaotic and I just wish they would have expressed more of that on the phone with me or maybe implemented some better organization to handle the Saturday morning rush. I would recommend to pay in advance and if it's a busy day, come before 9am, not 10am. This will save you a lot of headache.