To be clear... the campground was great but the Marina however was NOT.
I have never been so livid.... we planned a trip to Norris Lake for my birthday and booked a camping spot at Mountain Lake Campground as well as booked a tri-toon at the Marina in July 2020. On our way down Labor Day Weekend which was 2 months after we made the reservations we decided to see if we could get the boat for an extra day and that’s when I called and found out that our boat was canceled without us even knowing! The guy said I called and canceled it a week prior BUT I DIDN’T. He insisted that I did which was making me even more upset because why would I drive 3 hours to a location that has nothing to do except to boat on my birthday just to call and cancel it?? He even knew the day it was canceled and made sure to say it was within the period where I wasn’t charged. The entire situation was way too suspicious. The couple we went with called them too to try to get an answer because I was so upset. Of course I called every marina within 30 miles but of course nothing was available due to the holiday. We were told by the campground to contact the manager Paul but he was the one we were talking to the 3 times we called. We made our way down to the marina but he wasn’t there at the time. All I wanted was an explanation of how this could happen because NO ONE knew where we were going to cancel my reservation. I’m assuming maybe a personal friend or family member of an employee there needed a boat and since my card wasn’t charged yet they decided it would be ok to cancel mine. This was the worst run business and poorly ran management experience I’ve ever had to deal with. This was not acceptable and I would never rent or recommend any one rent a boat from them unless you want to risk having it taken from you. They should probably have better protocol if someone is calling and canceling reservations for someone other than themselves.