I went to Sutherlands today to get a particular product that was in their recent flyer and was unable to find the product. I was in the garden area and an extremely friendly and helpful sales staff (her name is Melanie) asked if I needed assistance. She was determined to find the item I was wanting. No one else in the store knew where it was either. She contacted Shannon and finally they were able to locate my needed item. I must say that Melanie went above and beyond to meet my needs. She truly understands what customer service is and should be rewarded for having a smile and dogged determination to satisfy customers. Because of her fantastic customer service, I was a repeat customer again today. All store managers at every business needs more employees exactly like Melanie. She is simply wonderful and makes you feel like you as the customer are appreciated when you walk through the garden doors.