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We used the reservation feature although not necessary. We arrived at 10:30 on a Sunday (nice that they’re open on Sunday). With it being only 15 minutes outside of Bozeman this is a really good roadside attraction. They only had 3 bears at the time that we went and only 1 bear, Max,was out at a time, but he was super cute and entertaining! They have a gift shop, but no bathrooms (only porter pottys) really nice and knowledgeable staff! Fairly priced, only $12.50 for adults.