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Was not able to stay due to road closure. They charged me $322.90 any way! NOT GOING BACK THERE. I was able to cancel with the desk and was told "he would cancel the reservation. This was a cabin for 2-4 people with the reservation made the same day. I had NO cell phone service to receive a confirmation or GPS service to find a different road. So disappointed in the customer service. I wish we would NOT privatize our National Parks.