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We have stayed here previously as we have family in the area. When we received a call about a family emergency we began our journey back to this area. We called and spoke with Marsha who was able to find a site for us. Well, our family emergency become one of having to place a family member in hospice. So we had to extend our stay several times. Nikki - the manager understood and made sure all was good. Thank you to Marsha and Sandy who assisted with making those extensions. Great resort but the staff is what makes this place special, far exceeded our expectations.