Review: Trails End

  • $15.00 /night
  • (3.8)5 reviews
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Tammy Rhoten

11 months ago
1/5

I normally don't have to share such terrible reviews, with that said I am going to give you my experience from the first time walked in the door till walking out for my last time. Started out by being given a hard time because I requested a booth instead of the table the hostess/supposed manager. I only requested due to am scheduled for back surgery in January and it is very uncomfortable for me to sit in hard chairs like at the table. Was seated in a booth after much attitude given. Our waitress "Brandi" came and ask for our beverage order, 2 Pepsi. When brought our Pepsi placed our order of 2 all can eat fish dinners. She returned with our coleslaw, I immediately opened it was hungry . . . tasted like was spoiled. Needless to say didn't eat it. Brought our fish dinners out looked and tasted great! We were both impressed, "Brandi" said just let her know when we wanted more (was all can eat.) We tried for over 5 minutes to get her attention and let her know we wanted more fish (she was at the booth right next to ours). She brought us the container in picture attached with our first helping of the all can eat. Looked NOTHING like the fish we were served in our main order of the all can eat. We both took our first bite and agreed it not only looked different but tasted nothing like the original fish. It was so nasty tasting neither of us could even eat any of it. So at that point asked for our check we were more than ready to end our first dining experience at Trails End! "Brandi" took our debit card without even giving us a bill yet. She was gone 20 minutes with our debit card. Came back with our bill we looked it over and realized was NOT even for our meal, we had the acye fish (2) and (2) Pepsi. Bill was for $34, and listed our meal as (2) Coors Light beers and chicken strip dinner the merchant copy of our bill was $32, so our wonderful waitress could not even get our bill correct after being gone 20 minutes getting it. When asked about why took so long said she had to put new tape in the machine. At this point I went up to the front hostess station and asked to speak to the manager. The hostess said she was the manager "in training," but the only one there as manager then. Showed her our bills and explained the problem, she took our debit card again and was gone 20 minutes to straighten it out. In the mean time our waitress came up to the hostess station and asked if we had been helped yet, after just being our server for our entire visit? The hostess/manager came back with our bill and a receipt showing had canceled the charge for the wrong order. Then had to get our waitress to try and get the correct bill, "Brandi" finally found our ticket for the meal we ordered. Had an attitude with me because SHE made the mistake with the ticket and bill. By this point I have been standing at the hostess station trying to get their mistakes straightened out for a half hour. Which at no point did the hostess offer to just comp my bill or make it right in anyway. All I can say is definitely if you decide to dine here . . . CHECK your bill before paying it!! I have attached copies of our two incorrect bill's as well as the nasty fish we were served as our ayce helping. The serving that definitely tasted and looked different than what we were served as our first dish.

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