I regret to express dissatisfaction with our recent experience at Red Lake Ice Cabins. Despite reserving an xl ice cabin for 5 adults in advance, unforeseen ice conditions prevented the house from going on the lake. While we understand this was beyond their control, our attempts to cancel the reservation, due to the impracticality of sitting in a small cabin in a parking lot for 3 days, were met with a refusal to refund. Their website says refunds are a case-by-case basis, I'm not sure what would qualify you for that if their inability to provide the service they advertise isn't enough.
In addition, the transportation provided for ice fishing was subpar, with uncomfortable rides on an open flatbed trailer, zero help with any setup or take down, and encounters with mostly rude drivers who seemed indifferent to our situation. Despite paying a premium for the xl cabin that we did not even open the door to, the service did not match expectations. Of note, the fishing was also subpar. 5 experienced fishermen, 3 days, 8 walleye.
Suggestions for improvement include prompt communication, especially when coordinating pickups in the dark, and a reconsideration of refund policies for situations beyond customers' control.
In comparison to other resorts, such as JRs and Roger's(both of which were very kind to us, despite the fact we weren't renting through them) Red Lake Ice Cabins lacked essential supplies for purchase, as well as a welcoming atmosphere. The overall experience fell very short of the expected standard.