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They were very slow the two times I went on Fridays the summer of 2019. Service was good, knowledgeable, and helpful. I didn't care for the spot you get off the river because it's not marked and the water is moving so fast there it is dangerous. I do like how you get to take the bus to another place to get in the river. I like being transported while dry rather then most places that pick you up all wet & sandy & dealing with a tube & maybe a cooler.