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Back in Sept 2022, we made reservations for 2 specific sites together, near the water, at this KOA facility. Called, as directed, two weeks after the reservations made to confirm. All good. Arrived in Sept. 2023 to find we have been relocated to different sites. Asked how this happened and never received a logical answer. Called KOA customer service with absolutely no help. This was our third visit to this campground so repeat customers don’t mean anything. Disappointed with both the campground and KOA support with this situation. Note: During this time, we never received a call back from either KOA or the site manager!