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This was our second year at Big Pine Key Resort, and there have been improvements made to the campground, which include much needed additional staffing and campsites that have enhanced our experience. The staff is stellar with their customer service and responsiveness, diplomacy and handling and managing hundreds of campers on a daily basis. the grounds are maintained by a fantastic and capable staff, including but not limited to Andy, Scott and Cameron! Front desk staff was most excellent, and I really enjoyed interacting with Savannah, Trish, Melissa and Colleen on a daily basis. They are top-notch! The programming for families and couples was excellent. I look forward to another visit soon! Kirsten and Dan from TN