The owners of Runaway Bay are super accommodating! We booked our stay through a travel website that mistakenly allowed us to reserve a room even though Runaway Bay was actually closed (and had been for a prolonged amount of time) and had never received our payment. One of the owners came as soon as he could to set up our room even though it was his day off. We were super grateful for that - many other hotels would never let someone stay in a room if they were closed and had received no payment. The owners are currently working with the travel site we used to figure everything out.
As for our stay, Runaway Bay feels so much more comfortable and personable than a formal hotel. In the best way possible, it felt like a close friend's house. The lake was beautiful and stargazing at night was so refreshing.
If you reserve a tent, keep in mind that you will be glamping. There's other reviews complaining about bugs, but honestly that's unfair. If you're uncomfortable with bugs and camping in the Florida heat, right in front of a lake, it's probably best to not reserve a tent. The indoor units looked very nice, and would be worth the extra money if bugs and hot weather make you uncomfortable. Also, the majority of the bugs are seasonal and don't bite, but unfortunately are unavoidable in the summer.
All in all, Runaway Bay was amazing. If you're looking to rejuvenate yourself in nature with a gorgeous lakeside view and a friendly, welcoming atmosphere, this place is for you!