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We were traveling through Florida and stayed at Crystal Lake for an overnight stay. We woke up next morning not being able to get our slide out in. We were not able to get a Rv technician out to see us for 4 days (4th of July weekend)! I spoke to Wendy!! She is just wonderful!! I can not say enough about her. Not only did she make room for us, but gave a discount and food while we were there. Her hospitality was amazing!!