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This was our first time at Kings Landing and we would definitely do it again!! We had a scheduled visit but my son got sick the morning of, after reaching out to them they had no problem rescheduling for us! They were helpful in every way. We loved our tour guide, Kate! My daughter had a hard time in the beginning and Kate was great with helping her by attaching her to kayak. This place gets a ten out of a ten! The front desk girl was also super helpful and helped me print out my magnets when I couldn't get it to work. If you get a chance to go in the off season of January or February, DO IT!!!