First, I would like to say that I read all the reviews, as I do for anywhere we go, and everyone should keep in mind that reviews are one sided and that the whole story is not always reflected in the review. Initially when I called, I did get a return call within a few minutes, Sandra was so sweet and helpful despite being obviously under the weather. Her voice was practically gone but she continued to be committed to her job. Mind you, I had been looking at several Rv friendly locations for a couple days. I went ahead and booked 2 nights. When we finished work and we were on our way to the park, I put a different location in my gps because the names were similar. When we were with a ranger at the wrong location at 9:30 at night, I took a chance calling the number Sandra had called me from and she answered right away. She apologized like it was her fault and offered to refund the first nights rate but it was clearly our mistake. We finally arrived well after 10 pm and as we were entering the park I see a person with a flashlight crossing the road so I’m thinking it’s someone going to the bathroom or shower. The flashlight starts motioning for us to follow and it was Mike leading us to our site and guiding us into our site. The good reviews far outweigh the bad. We for one, will be coming back here. It’s quiet, beautiful surroundings and genuine hospitality from Sandra and Mike.