At the invitation of friends almost a year ago, we decided to join them in Fun Valley while they were staying in their motor home the first of August...beat the Texas heat and see parts of Colorado we had never seen. I called and booked an air-conditioned trailer..just in case. Upon verification of our trailer closer to our reserved date (per phone conversation) was told that our trailer was one of their new units that excited us. During the week, we found Fun Valley provided great places to fish, play putt putt and provided good entertainment.....KEEP READING!!
We arrived at Fun Valley and checked into our trailer. As evening progressed, we got cold and decided to turn on the heat and our wall thermostat was not operating and broken. I left a message on the after hours emergency number and received a call from the office the following morning after we had a very uncomfortable night.
I received a call the following morning, explained the situation and maintenance staff (in timely manner) replaced the wall unit that they acknowledged was inoperable....great guys. The next day, the same maintenance people came and worked on our vent-a-hood (had to order a new part...never used) as well as radio that didn't work. We did not explain the stove being hard to lite but never able to use the entire week.
I did speak to our next door neighbor after night without heat to see if they had heat and was told they had heat but no hot water. While maintenance was at our place I asked them to go next door and fix their hot water issue and they showed them a switch to flip to activate hot water heater.
My reason writing this review is to complain about the office management and their response to my informing them of not heat as well asking them for some compensation in return for our night freezing in our trailer.
I spoke to someone in office who called me about heater not working and their words were, "Well, how are we to know if it doesn't work if no one complains about it? No one else has complained."
I dropped by the office and asked the manager about some compensation for our one night of freezing and she said she would discuss matter with upper management and let me know decision when we checked out. I agreed and said thanks as this, for me, was the right thing to do with what we were paying for the trailer....five nights at $171 PER NIGHT with tax for five nights
Upon check out, I spoke to the same manager and was told because they had responded to our request to fix/replace the heater thermostat in a timely manner along with other things not working, that we were no due any compensation. Needless to say, I was shocked at the lack of customer service that, I felt ,we should have been afforded. Wouldn't you think at rates charged that we would find upon arrival, the "new" trailer having been checked out and heater working?!
Fun Valley has very good facilities for a family to visit but our experience with a rental trailer was NOT good! My suggestion for anyone renting one of their units is to request a staff person to go with them at check in and make sure air (if unit has A/C), heat and hot water are working. This should keep you from speaking to office management and getting the same tart and lame excuse we received!!