We had an engine failure on our way to a Tiger Run (2 days before our arrival, and a couple days since we had booked with them) from Louisiana. Their policy and Justin (I don’t know if he’s management or just and employee) has zero tolerance for breakdowns or life’s mishaps. He can’t even muster up enough compassion for an “I’m sorry for your troubles” or the hundreds of dollars in loss you will be forced to take. It’s policy. If you have a breakdown, death, illness, This is something to definitely consider when booking with this establishment. I have stayed here before, years ago, I liked the park and its location but I am really disappointed at the customer service and the lack of empathy they have for their customers. I understand it’s a business and each site is privately owned and managed by tiger run and Justin is quick to let you know it’s policy..but just a little bit of kindness goes a long way when you’re already down on your luck. Just know when things are out of your control that you will take a big loss. No credit, no I wish I could or not even an I’m sorry; just a blunt it’s our policy. I do understand that it’s not the resort or the sites owners problem that we broke down, I also understand that they shouldn’t loose money either but nothing, no compassion, seems just a little harsh to me. Getting in touch with them was extremely hard, for days of trying to call, it wouldn’t even ring, we were just immediately sent to a voicemail.