Was planning to buy a single wide from a private seller here. I called to get info on the process for getting approved to live there on a Wednesday at 3pm. The answering machine said "Out office hours are 9 to 5 with lunch at 12." So I left a message. No response so I called Thursday afternoon again not during lunch hours again and still no response. Finally I call on Friday morning. Someone else answered and (because I would rather work with good management) asked why they hadn't called me back and the current receptionist said "Well you'll have to talk to Amber when she is in." This is one company. They should take responsibility and try to treat their customers kindly without attitude.
Then I moved on to try to figure out the application process and I asked how long it would take. They said 7-14 days. I asked if they could expedite it since I had tried to call two days prior and they hadn't responded. They said "No we don't do that." Terrific.
I then finally asked if we could bring our cute little golden doodle. They said we could only once we paid the trailer off. They assumed I was renting to own through them. I explained we were going through a bank. Then they said we could have our dog as long as he was under 20lbs. They would not bend the rules for our 28lb dog which was the first thing they did that was actually understandable to me but I thought I would ask.
Sad to see this wonderful opportunity for my family go but glad I found out management is not customer service oriented before I signed anything.