Review: Lava Hot Springs East KOA

  • $0.00 /night
  • (2.5)4 reviews
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Clint Liddiard

1 year ago
2/5

We stayed in the KOA East Campground 8/10-8/13 site 212. I noticed my wedding ring was missing today, a few hours after heading home. We called and asked if the staff could check the fire pit because after draining my holding tanks, I put my blue gloves in it. We didn’t use the pit otherwise and nothing else was in it. The office said they would look and call me back, that was 6 hours ago. I called back and the girl who answered the phone was very rude, saying how busy everyone is and hanging up on me. I understand being busy, however this is a wedding ring, is it that much to ask the staff to check and see if they can find it? I am very disappointed with the customer service.

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