Absolutely terrible service. Called and reserved two riverfront tent camping sites with electric over two months ago for my wife, my kids, and I. Wanted it for Memorial Day Weekend. It took no shortage of two separate conversations (that lasted over 30 minutes each time) just to get these people to help me reserve the site. I must have spoken to at least three different employees there. After finally reserving it (they call it their "vetting process" (attempts to weed out party-goers), I kept checking my bank account for the deposit to clear. I was becoming concerned that there was some sort of issue, the site wasn't actually being reserved, etc. I had to call them AGAIN just to make sure we were still on for Memorial Day weekend because the deposit didn't clear my bank. They assured me "give it time, we are small, everything is fine". Finally they ran my card, the deposit posted to my account, and we sighed in relief as my family finally had the sites reserved.
This morning a woman called me and just nonchalantly said that she had "some bad news". She claimed" "due to a family emergency", they won't be able to house my family and I in the tent sites we reserved (and paid a deposit for) months ago! They said their bath houses and down and they will have to issue us a refund.
I had roughly 20 days to secure TWO campsites on the water with electric for Memorial Day Weekend. I have no idea as to how I would be able to pull this off, but after several phone calls I was able to secure an even better location on the water at a camp site that was unbelievably compassionate, understanding, and willing to help. This other camp site saved the day and my family will still be enjoying their holiday vacation.
Just being blunt here- I don't think Big Spring Campgrounds had a "family emergency" at all. I think they simply booted my wife and kids for either an RV or some friends of theirs. Might I add- they didn't even bother apologizing. Not once, not at all. A two minute phone call with a "good luck to you" attitude. Good times!
I hope they enjoy my scathing (but HONEST) review. They will never see a dime of my money. Hopefully, you won't risk your dime here, either. Avoid this place like the plague.