i contact Shelisa 2 days before our arrival and actually booked the wrong day. i realized it about 5 hours later and with poor service at the campsite i was able to send her a message via text just to make sure i had the correct address and to change the date. She accommodated us on the change and i didn’t have to secure it with a payment. arriving she told me over the phone which site was mine and just go right ahead and set up she will settle with me once she returned from town. she greeted us with a big smile and was curious about our birds and dogs that we traveled with. My husband was very impressed with her customer service and respect she showed us she is truly genuine person. we will definitely stay here again passing through Kansas.