Lady seemed nice I called to book and she said she had a couple sites but because there was an event going on I asked if I can make sure the hotel had a room and call her right back. She said that’s fine she will hold it it for me. Called the hotel they had a room, called right back. No answer left a voice mail waited 30 mins. Called again. Waited 30 more mins left another voicemail. Called again still nothing. Thankfully there is a KOA down the way so we booked there instead but if waiting 20 mins was an issue I would have went ahead and booked and if you filled up those last two spots at least answering the call or calling back and letting me know would have been nice. It’s currently 8pm and still no response, I called at 3:09. I can’t comment on the park since we won’t be staying there just on the booking experience.
I made it 3 because you were nice on the phone, but I waited 5 hours and if the koa was booked (which they were close to) and didn’t have an option to book online we would have been screwed. Plus I called and you answered we booked everything just needed the payment and I asked for 10 mins to call the hotel and verify they had a room and called you right back so if you were waiting for my call back then why would you leave for the post office and not respond for 5 hours? I called at least 3 times in those 5 hours.