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motel charged my card twice, when I called the motel to get it corrected the motel attendant yelled at me told me that she could do nothing about it and to call the credit card company. When I tried to inform her that we already talked to the bank and they said she would need to refund it she continued to yell at me and then hung up on me. I called back and asked to speak with a manager she refused to give me his name and hung up again. Once again we called and she told me manager would be back at 2 and she would refuse to give me her name and hung up again.