Review: Malibu Creek Orchard Retreat

  • $195.00 /night
  • (4.2)5 reviews
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James Wang

10 months ago
1/5

BED BUGS! DO NOT STAY!

Two people in our party woke up to bed bugs in their beds. In addition the the bites on their bodies, we saw the bed bugs crawling in the beds and blood stains. We informed the host who said we could use their laundry facilities to clean our clothes before we left the property (as advised when you discover bed bugs). However, about 30 minutes after the host said we could stay and wash our clothes, two men came (family members of the host) to the house and were EXTREMELY AGGRESSIVE. They told us we needed to leave the property immediately so they could prepare for the next guests. They started touching our bags and threatening us to leave. We were a group of 6 young women, some of us in our swimsuits because its all we had while our clothes were drying, and these two men were extremely aggressive and made us feel very unsafe. [I am posting this from a friend's because I am honestly scared of retribution from this family given how aggressive, rude, and threatening they were) One of them even burst into the house where girls were showering/changing. This was absolutely the worst customer service we have ever experienced for a rental. I could not believe the audacity of their behavior. They also did not take the bed bug problem seriously as they were going to host guests the same night. DO NOT STAY HERE.

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