My wife and I had reservations at this place in March of 2023. Due to the blizzard that happened in the local mountains where we live, we were unable to get out of our house for 11 days. I called and explained the situation to the waterfront RV park and they said they completely understood and would give us a credit that we could use for up to one year, for a $50 charge. No problem. I just called to make reservations and use this credit for feb of 2024. Nicole answered the phone and would not honor the credit. Nicole did point out that I had been refunded $174.15 (cost for the site was $387) since I canceled within the 30 day window. I reviewed my credit card and confirmed that I received that refund in April - more than a month after I cancelled and without my knowledge. Nicole wouldn’t do anything else for us with the remaining $200+ that the waterfront Rv park kept from our original $387 paid at the time the reservation was made. So at the end of the day, I paid over $200 to cancel the reservation. If I had canceled for a nothing reason, I would understand, but we were snowed in during the worst storm we have ever seen and the waterfront Rv park would not give us any leniency. Nicole also blamed her assistant - who is coincidentally no longer with the park. Very convenient. This place is horrible. We will never stay there.