I love the Cottages here, but their customer service and reservation line are awful! The spots are awesome and such a great place to stay! I have been coming since I was a child and stayed hundreds of times.
Unfortunately their phone reservations are horrible. I called to cancel a reservation and spoke with Candy. She assured me that my reservation was canceled and that I was CCed on an email, confirming it. I was then told to keep following up with the reservations line. I never received the email and called back about 30 minutes later to make sure they use the correct email. Candy would not confirm the email address she CCed it to and couldn’t get me a confirmation. I am now hoping that my reservation is in fact cancelled to ensure I am not charged. I have called repeatedly since their reservation line is full and just disconnects me.