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I have been requesting a refund for a September booking for the last 3 months but have been rerouted to the admin email over 5 times with no response. They’ve promised to refund us the first couple times and then to “look into it” over 5 times with no one actually following up or giving us the actual refund. We have asked politely and even begged multiple times for someone to just give us an update because we just want to make sure the booking isnt taking up a spot and that we can get our full refund. It seems like maybe they are waiting until they can deny our refund as “too late”…? I’m leaving this review in hopes that someone at SoCal can see this and please help us!