This was one of the most frustrating stays in our two years as Thousand Trails Camping Pass holders. Check-in was very disappointing and a total lack of customer care/service. Upon arrival, nobody was at the office (couldn’t access anyway due to rebuild of entrance access to the office). Upon contacting someone via call box, we were told they would open the gate to enter and then park inside the gate until we could be led to a site. Person could see us from their trailer. This person told me they were “on lunch break” and would come help us in 20 minutes. This is EXTREMELY poor customer service! The outside temperature was 100+ degrees, and we’ve been told to wait in our truck until the employee’s lunch break was finished? We then watched the employee come out of her trailer, move her watering hose around in the yard, then go back into the trailer. After approximately 20 minutes they did lead us to our spot. When I asked if there was a specific check-in time I was unaware of, I was told no, that they were just under staffed. For her to lead us to our site took all of 15 minutes. She could have led us to our site and went back to finish lunch. This customer service is totally unacceptable. RV park, overall is small and has virtually no amenities. Very small restrooms/showers, no pool, virtually only a place to park your rig. Also had no sewer, only water and electricity. Highly recommend to find another RV park before this one.