My family have all been TT members since the 70's. Four generations. Morgan Hill (Uvas Meadows), used to be our absolute favorite due to location, on the wine trail, close to town and great restaurants. Leaving less than 5 stars absolutely makes me sad and frustrated. It has run down deplorably since my grandparents were members. At one time it felt safe, secure and always in great repair. The park is fantastic and has so much potential. I really miss so many conveniences we have seen go away over the years. This trip was our roughest.
CHECK-IN/SECURITY
Our check-in on 12/21 was disorganized. We had a self check-in packet, no key. No one at the old gate house to direct us. No note at the shack to tell us where to go if there were issues. No security gate, no guard, No cell service on T-Mobile to call anyone. (My Verizon line was dead). We found a maintenance guy who directed us to the office. No key in the office for a cabin we rented. We have been in the same cabin (now Rose) for 4 years. Met the housekeeper at the cabin to get her key.
DISORGANIZED
They called my parents 4 times asking them if we were checking out the next day, even though our reservation was paid for through 12/28 - we had gone into the office and paid in-full for a week stay the day before. Even the sign on the cabin said 12/28. The right hand doesn't know what the left hand is doing.
CABIN
• Coffee pot was broken.
• This couch bed NEEDS REPLACEMENT.
The pull-out bed sagged so bad you roll to the center and the support bars and wires pop up into sleepers backs and ribs. We ended up sleeping on the mattress on the floor. The couch is so uncomfortable even when made up as a couch, it says in the middle and has no footrests.
• Bring your own hair dryer as one is not provided.
• We brought a u-haul trailer with our gifts and to use for bedding and an extra closet space since the cabin is tight with 6 people and were told we had to park it at the office.
PLUS SIDE
The cabins are essentially the same as they usually were. Cute 1bdr/1ba with kitchen (bring your own kitchen towels). Living room is small, but accommodates 4 fairly comfortable. No coffee or end tables. We used our coolers for them. Loft is roomy, but 1/2 height. Great for children. Tough for adults.
INTERNET
Internet has always been really bad. The TV Service in the cabin required us to login on their Jabba which doesn't work at the cabin. We used my Verizon line to stream and hotspot.
GROUNDS
The mini golf course was so strewn with leaves it was completely obscured. Many RV sites are broken and unavailable. Things that were under construction 2 years ago are still under construction. We had 2 dogs and found out day 1 the dog park was broken so the dogs were cooped up if we didn't take them somewhere.
MEMBERSHIP
To see this beautiful location so terribly taken care of makes us very sad. As members who pay for the amenities with our membership, the misuse of funding this park is deplorable. I can not recommend buying a membership to TT if this is an indicator of where our monies are going.