Rented a cottage, looked really nice but the smell was terrible! Smelt very musky. Went into the room and the floor was soaked! Soaking all of my elderly dads bag of clothes! The sprinkler had broke and was leaking water into the cottage. Told them at the office they said they would have them look at it as they were very busy at that moment because of a clay shooting event they had! Well later on a man came and just turned the outside water off, not even caring to check the smelly wet floors, he said
he would check them after we checked out. When we checked out we told the woman of our experience (my dad couldn't even change clothes, they were wet and smelly!) not to mention a stage 4 cancer patient in that environment!! We told her we should be compensated, we were unhappy! She said she would pass it on to the owner and you could tell by
her attitude she didn't really want to hear about it! A few days later with no communication from anyone, I messaged thru their website. Finally got a response that it was an unfortunate event and they would give us 10%?!?!? We were given $40 for the trouble, really?!? Very disappointing and
unprofessional! We have a lot of friends that camp there with their trailers and were very upset by our Encounter! Won’t go back!