Our rental experience with Five Star Vacation Rental this year, March 2017, was the WORST rental experience of my life. I rented from them three years ago in Big Bear and had a great experience. This year it was awful. The house was completely substandard, the furniture was disgusting, the place had been almost completely gutted as it is for sale. Light fixtures were missing with wires coming out of the wall, the furniture would not even be accepted by Goodwill, the projector fell off the attachment pole while we tried to turn it on, the sliding doors did not lock and close allowing a nice brisk blast of March air in all night long, windows were broken and covered with cardboard and masking tape, and all of this for the joy of $600/night.
With three families and a bunch of children staying for the weekend it was decided that upsetting our plans to be together was not worth complaining. I followed up with Five Star and Annette after the trip was over and was essentially told that as I did not discuss the issues while we were there I had no right to complain but that she would give us a 10% discount on a future rental.
When this quality of a home is what they charge $600/night for I have a hard time believing they are truly the luxury rental experience in Big Bear. I will be going back to BigBearVacationRentals and AirBnB for my future rental experiences as Five Star has ineffectively responded to the issues raised and is happy to rent out sub-standard homes at high prices.