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We checked in here over a week ago. We are here for a month. The reason we booked this resort is because we swim daily for exercise. This place advertised and we confirmed they have a large heated pool. But, the pool is open but not heated! It is WAY to cold to swim in an unheated pool! There are no refunds once you check in here. The maintenance manager said the parts would be in last week and we would be able to swim. Called today and no heated pool yet. The regulars that normally stay here said this is normal. The equipment does not get fixed. Do NOT stay here if you want to exercise in a heated pool.