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We were looking forward to our one night stay on our way back home however we had to reroute our itinerary due to forest fires in Oregon. I called the campground 12 days before our arrival and was hoping they would understand our emergent situation and give us a refund. Not only was the lady not understanding, she was rude and hung up on me. I recalled a few days later and again received a non friendly response. Our cancellation was by no means intentional. It makes me sad that a business is unethical in response to a request to make an exception and also denied my request to talk to the owner. 12 days cancellation request seemed reasonable to me. My stay was scheduled for Aug. 31, 2023.