Stayed in basic cabin 9/19-9/20/23. Cabin reeked of human urine, floor sticky, curtain did not cover window, interior of cabin not maintained i.e. webs, thick layer of dust. Informed front desk at check out. Employee stated she would have manager call me. Several days have passed now, no call. Will not stay there again. Will not recommend this KOA. Recommend to owner, clean your cabin. Refund my $91.36.
UPDATE- Approximately 48 hours after posting this review, the manager called me. He apologized for the lack of communication, stated that the cabin has been cleaned, that one panel of the curtains was indeed missing, that the sticky floor or urine smell had not been observed (I did not get the impression though that any one had tested for stickiness in barefeet and the smell could have disappeared by then). He had been authorized by the owners to offer me only a 50% refund. He also stated that this location often gets glowing reviews due to cleanliness. I've now read the past reviews and have found several that contradict that statement. I'm hopeful though that since I brought this to his attention, there will be no reoccurance. If I pass that way again, I'll stay there based on the managers assurances that this was not the normal standard.