Read before buying! I bought the only two rooms left for my mom’s Christmas present and they cost 1100+ each. By far the most expensive rooms I’ve ever stayed in. The rooms were far from worth that much, holiday or not. I called ahead to get early checkin (since checkin is 4pm!!!) and they said to just call back the day of to make arrangements. I tried that and was told I would be contacted if and when it goes through for early check in. We are traveling there on Christmas, so knowing when to be there is pretty important. It didn’t sound like a problem, so we showed up a little early and the staff onsite in the cafe (that I had to rudely knock to get them to answer the door), quickly told me they haven’t been doing early check in all month. That is a piece of information that would be known to staff and yet I was left with a totally different impression.
Another reason I thought early checkin had been cleared when we left to go to the Loge was the fact that I had received two unannounced charges not too long after calling, $20 each room. I know that is the excessive fee amount for late checkout but when I finally had realized staff was not here to help, I called and asked about the charges. Apparently, you get charged a $20 “amenity” fee for staying at the loge and no, it’s not included into the room price. Those charges showed up separate. I thought that meant that we would get amenities given to us for our stay, perhaps because of the king suite? Nope, other then the hotel trying to sell you products from their affiliates, they do not provide you with literally any amenities, you will be charged for anything you remove from that room. There is no free breakfast and you have to go to the cafe to get a cup of coffee in the morning. This hotel literally doesn’t have any amenities worth paying for.
Then, to add insult to injury, I had been receiving texts and email about joining in for smores at 5pm and I thought that might be a nice amenity for the family… Well, we went looking for where this smore event was held and couldn’t find it. If it was at another location, I can prove that information was not provided via any of the information sent to me about the event.
I highly recommend staying elsewhere. The combination of events, experience and cost make this a terrible place to stay. I’ve never wasted so much money at once.