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First, I have to say the campground is great and I am sad to have to give it a bad review. Here is my experience.
The office staff messed up the dates for a reservation I made for 2 sites. I was disappointed but mistakes happen.
They charged my card and have been unresponsive to my requests for a refund. I called twice, emailed twice, texted, and even drove 7 hours for an in-person visit to request they do the right thing and reimburse me for the $. I was assured at the in-person visit they would "make it right"... but they kept my money.
What a terrible way to treat your customers. I won't be back.