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They don't have 2nd keys, so if you forget your keys or something you'll have to pay for something they have to provide in the first place (which is 2 keys). A family member has houses for rent and she always provides 2 keys, additional keys run to the renters expense. The owner does take her time to answer so don't expect your problems to be solved fast. Also bring your own toilet paper, blankets, and pillows because they don't provide those either. I should've guide myself by the low comments. So far one of the worst experiences I've had as a guest.