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The guys were nice, when I could actually reach them. Paid them to repair a water leak, which is still leaking. His response to continued leak was that he needed to replumb the whole place. So I just turned off water heater and no more leak. My furnace went out and was told the sail switch was dirty so they cleaned it and bent it to get a better connection. Two days later, wasn't working again so when they came back they said it was still dirty and bent it again. Didn't charge me second time. THIRD time, had an appointment. Now three days later, have heard nothing from them.