We had a horrible experience there. Night security doesn’t know how to speak with people and doesn’t have a good attitude and he is looking to make trouble for guests. We had a night pass and asked them for a fire camp by the phone and they gave us permits. A security guy came to us and ordered us to put out the fire and when we asked why he said seems you don’t want to do that and he called the police and firefighters. Firefighters extinguished the charcoal and were shocked because the fire was almost off. Police forced us to leave when we asked the manager to refund our money they said we were not gonna give our money back and the police kept saying to pack up and leave and when we asked the reason they said you have to leave otherwise you will be arrested. I don't know how the security explained the situation to them. I don't recommend this place to anybody because they easily ruin your vacation and don't care about kids and family. My son kept asking why they doing this to us! Police should have been for our safety and been more aware of to how handle this kind of situation but unfortunately, they discriminated against us and finally kept us in jail for 24 hours and charged us for criminal trespassing even with having the permits. We had a harsh experience and still have stress and headaches. This is embarrassing and unfair to treat normal clean citizens as criminals.
You are just lying, your security is a mean person. You don’t know customer service and how to talk to people. You could solve the problem without any trouble if you want. You didn’t refund our money when we asked you to give us our money so we could leave, so what do you call this …theft, scam