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This place needs to be reported to the rv association or to Texas Laws. Whoever is handling the reservation line should have knowledge of how to handle callers needing to cancel due to bad weather instead of getting mad and saying they can’t issue a refund , when clearly their site says other wise. Within a 24 hr cancellation it can be done.Folks steer clear from renting here, unless you want a headache with this place. Go to another location if possible. I don’t need your feedback I’ve heard enough sir . You are very rude and need to learn customer service skills.