We went to this community to apply for a lot to lease. We ended up going several times, though there was no representative available. When we did finally get her on the phone, she refused to even make an appointment to meet with us. We finally got someone at the office, after knocking because the door was locked during normal business hours. We were candid on our application about our information. She reviewed our application and had us pay 50 dollars after reviewing them. She contacted us this morning to tell us she denied our application. While our credit is far from perfect, we were approved for a loan to buy a brand new mobile home. Our loan is contingent upon finding a lot to lease to put the home on. Seeing as our home would be taken from us if we did not pay our lot rent, you would think a community would work with us. The community looked so ran down too. We only applied because we could not find another community in that area with open lots available. I would say that we would have been model tenants considering we could loose our home we were putting over 10 grand down on if we did not pay the lease for the lot the home was on. It is just really disappointing to be made to feel the way that I was when she contacted me to tell me we were denied. I tried asking questions such as, well what is your required credit score? Her answer was "well we don't go by that and your credit is just really really bad." The way she spoke to me was just so belittling and rude. She does not know our circumstances. Sometimes people go through bad times, especially in the recent years. Our credit was sufficient enough to be approved to buy the home so obviously it isn't " very very bad". I grew up in that community. I explained to her I was promoted at my job. This, in addition to the contingencies with lot rental on our loan, was never even considered. We were not offered any other solutions, such as a large deposit or maybe even prepayment of several months lot rent. Her only solution was to have someone who makes 5x the rent cosign for us! The community was a mess. Right next to the leasing office was a home in pieces piled high, that looked to have been there a very long time. Her standards as to how her community should look does not match her "credit and leasing standards"! Also, I found out this afternoon that the email I sent her with all required documents never even went through. She made the decision when she did not even have all of the required documentation to make the decision! She then had the nerve to call me a criminal. Her application stated have you had any criminal record for the past 7 years. I stated no and that was the truth! So unprofessional. She sure took that 50 dollar application fee with no problem though. She reviewed both mine and my co-applicants application before having us go get a 50 dollar money order. She even asked me about how long I was with my employer where I informed her I was recently promoted. She is rude, unprofessional, and a dishonest person! I would not recommend anybody apply at this property! For anybody out there in recovery with over a decade clean, you know how demeaning it can be for someone to bring up mistakes you made a long time ago and that you have already paid for. If that were the case, disclose that as an issue when you deny the applicant, not when the applicant catches you in a lie! Also, don't ask for 7 years on your application if you are basing a decision on something beyond that time. First it was my credit. Then it is because I am a criminal. I am a hard working, mom of 4 who works every single day and overcame my past circumstances and worked my way into a supervisor position. I am proud of who I am and I would have been an amazing tenant. If you don't believe me, read all of the other reviews from actual tenants who talk about how rude this lady is.
** UPDATE: FOUND A MUCH MUCH NICER COMMUNITY THAT APPROVED ME VERY QUICKLY, AND OVER 200 DOLLARS CHEAPER THAN STONEGATE! I WAS APPROVED AFTER EVERYTHING ABOUT MY PAST WAS DISCLOSED. MY ADVICE, GO ELSEWHERE!