The only problem with service was she didn't realize we made a reservation a month ago. She seems to only keep track of reservations made super last minute. Otherwise, the bathrooms were really clean and the shower had plenty of hot water with adequate pressure. The only other thing I would add is this really isn't a campground for pitched tents. This is pretty much only for RVs. We were the only tent there and it was a little weird. There was a lot of noise from the busy road and people's pets, but for 45 a night, its great. The rest of the hotels around here are insane, including the decrepit motels on Niagara Falls Blvd.